I asked him in an email if he happened to live in the Massachusetts area (where I live). I dug a little further and found his email address. It was the type of accent only someone from Massachusetts would detect. On occasion, Ian revealed to me a subtle accent every once in a while with certain words. That's when I detected something very interesting to my ears. So I started watching with high interest. The repair is typically so in-depth and involving so many little screws and parts that he had to break up the video into several videos as a series. He had 63 followers (now over 70) and mostly videos he shot on his phone in his basement fixing Cintiqs for a myriad of problems - mainly being the same black screen problem I experienced. So I searched YouTube and the first guy I found was Ian Tomkins. I decided to search YouTube to find a solution that maybe I could fix myself in a DIY fashion. My 22' Cintiq went black and I chatted with Wacom customer service about having it fixed. The issue is usually a bad capacitor that's the size of a tic you'd find on your pet. The device still powers on but the screen simply stays black.

Wacom recommends that you check for updates for the Waqcom driver and tablet firmware in Wacom Center.Many Cintiq users have experienced their screens going black.When operating system configuration is complete, open Wacom Center.Follow the on-screen steps for configuring Windows.Wifi network status is displayed in the status bar at the bottom right of the Windows standard desktop, and at the bottom left of the screen when you swipe in from the right side of the screen. Make sure that you have wifi and Internet access.Press and hold the Power button for 2 to 3 seconds to turn on your Cintiq Companion.See Cintiq Companion features for the locations of specific features. Refer to the Quick Start Guide that came with your Cintiq Companion for connection illustrations. For the first use, connect your Cintiq Companion to a power source using the power cable and AC adapter.Windows 7 or later (32-bit or 64-bit configurations) or Mac OS X 10.8 or later.Make sure your computer meets the following minimum system requirements:.When you are ready to begin using it, complete the following steps. The Cintiq driver software is pre-installed on your Cintiq Companion.

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